GUEST SERVICE AGENT

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Job Description

Holiday Inn Express Jakarta Thamrin is currently seeking a Guest Service Agent. The selected candidate will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.


The Guest Service Agent will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.

JOB DESCRIPTIONS:

  • Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
  • Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
  • Ensure that the front desk and back office is clean and well organized.
  • Resolves complaints and inquiries concerning service and facilities.
  • Ability to communicate with public, hotel staff and management in a professional manner.
  • Initiate and monitor shift checklists for proper completion of tasks.
  • Provide effective communication to all departments of guest activity.
  • Effectively coordinate relocation of guests when necessary.
  • Maintain a high level of professional appearance and demeanor.
  • Strong customer satisfaction disposition is mandatory. Excellent communicator required.

QUALIFICATIONS:

The ideal candidate will have two years of experience in a guest service agent role with relevant school/college qualifications.
Fresh Graduates are welcome to apply

How to Apply

Send your CV/Resume with a recent photograph to :

Herry Windawaty
HR Leader
herry.windawaty@ihg.com

Apply for this Job